Legal

Terms of Service

Version 4.2 · effective 1 November 2026

1. Scope

These terms govern the use of the DataHarbor object storage service, its API, console and related client tools (the “Service”), provided by DataHarbor GmbH, Mainzer Landstraße 51, 60329 Frankfurt am Main, Germany. By creating an account or using the Service you accept these terms.

2. Account and credentials

You must provide accurate registration data and keep your access keys confidential. Activity performed with your keys is attributed to your account. Notify us without undue delay if you believe a key has been compromised; we will revoke it and issue a replacement.

3. Acceptable use

You may not use the Service to store or distribute material that infringes intellectual property rights, sexualises minors, incites violence, or violates applicable law. You may not use the Service to send unsolicited bulk messages, to operate command-and-control infrastructure for malware, or to conduct denial-of-service attacks. We may suspend a bucket that is the subject of a credible abuse report, and will notify the account owner unless legally prohibited.

4. Customer content

You retain all rights to the data you store. You grant us a limited licence to store, transmit and replicate that data solely to operate the Service. We do not access customer content except to provide support you requested, to investigate abuse, or where required by law.

5. Data protection

Where we process personal data on your behalf we act as processor under the Data Processing Agreement, which is incorporated into these terms on signature. Our processing locations are listed in the Privacy Notice.

6. Service levels

We target 99.99% monthly availability of the storage API. If we fall below 99.9% in a calendar month, you may request a service credit of 10% of that month's fees; below 99.0%, 25%. Credits are the sole remedy for availability shortfalls and must be requested within 30 days.

7. Fees

Fees are stated on the Pricing page and invoiced monthly in arrears. Invoices are due within 14 days. Overdue amounts accrue interest at 9 percentage points above the European Central Bank base rate. We may suspend the Service after 30 days of non-payment, with prior notice.

8. Term and termination

Either party may terminate for convenience with 30 days' notice at the end of a billing cycle. On termination, objects remain retrievable for 30 days, after which they are deleted. You are responsible for exporting data before the end of that window.

9. Liability

Liability for intent and gross negligence is unlimited. For simple negligence we are liable only for breach of a material contractual obligation and limited to the foreseeable damage typical for this type of contract, capped at the fees paid in the twelve months preceding the event. Liability under the German Product Liability Act and for injury to life, body or health remains unaffected.

10. Changes

We may amend these terms with 30 days' notice by email to the account owner. Amendments that materially reduce your rights require explicit consent or give you the right to terminate before they take effect.

11. Governing law

These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is Frankfurt am Main.